Senior Inflight Services Manager

Senior Inflight Services Manager

Senior Inflight Services Manager 4288 2848 Stobart Air

We are recruiting for a Senior Inflight Services Manager.
The successful candidate will report to the Head of Inflight Services.

Duties and Responsibilites:

  • Promote awareness and enforce usage of the Safety Management System throughout Cabin Services;
  • Maintain the CSPM in accordance with the latest statutory, operational, technical and safety developments;
  • Produce CCI’s informing crew of any updates to the CSPM in accordance with the latest statutory, operational, technical and safety developments;
  • Liaising with Crew Planning and Crew Control to ensure efficient Cabin Crew rostering;
  • Liasing with the Chief Cabin Crew Instructor in relation to the content and delivery of Cabin Crew training;
  • Establish and maintain regular communication with the cabin crew group;
  • Manage Cabin Crew grievance, disciplinary or welfare issues, when required;
  • Manage sick leave and absence issues, when required;
  • Manage annual leave entitlements and usage for Cabin Crew;
  • Assist in the selection and recruitment of Cabin Crew;
  • Manage the implementation of required product standards and ensure they are achieved and maintained;
  • Manage the delivery of a consistent in-flight product in compliance with required safety, customer service and product delivery standards;
  • Manage the coordination and delivery of Customer Key Performance Indicators and Voice of the Guest targets;
  • Manage the Cabin Crew Performance Program and ensure the program is being conducted according to its design and objectives;
  • Ensure that announcements and boarding music are regularly updated and consistent;
  • Ensure that all crew are provided with appropriate uniform items;
  • Manage the cabin crew commission process;
  • Other duties as assigned by the HIS.

Minimum Skills and Experience Required:

  • Minimum of 5 years previous airline experience operating in a cabin crew role;
  • Minimum of 3 years previous Senior Cabin Crew experience;
  • Previous airline management experience preferable;
  • Holder of an EU cabin crew attestation;
  • Excellent communication skills, both written and oral;
  • The ability to take initiative and make informed decisions;
  • The ability to maintain a high level of productivity;
  • Strong leadership and people management skills;
  • Strong organisational planning skills;
  • Demonstratable competency in computer skills.

 Stobart Air is an equal opportunities employer.

To apply please complete the form below and attach your Resume

The position you are applying for